Shipping and Payments
Last updated: September 14, 2026
Payment Methods
Payment is processed through Shopify Payments, which supports:
- Credit and debit cards (Visa, Mastercard)
- Apple Pay and Google Pay
- Shop Pay
The charge is made upon order confirmation. All prices are in euros and include VAT.
The gateway uses TLS encryption. We do not have access to your full card number, nor do we store it. Never send us card details via email.
If the payment cannot be completed, you will see a notice on the payment page itself and the order will not be registered.
Shipping Area
We ship to Peninsular Spain and the Balearic Islands.
Important note: we do not ship to the Canary Islands, Ceuta, or Melilla. These territories are outside the European Union's customs and VAT zone, so shipments require customs procedures and local taxes that increase the cost of the order.
Delivery Times
Estimated time: 10 to 15 calendar days from order confirmation.
This period includes preparation and transit. We will inform you by email if we foresee any delay.
Legal commitment: delivery will in no case exceed 30 calendar days from order confirmation. If we are unable to meet this deadline, we will notify you and you may terminate the contract for a full refund (Article 109 of the TRLGDCU).
Shipping Costs
Shipping is free for all standard orders to Spain.
There are no subsequent added charges: the amount you see when confirming the payment is the final amount.
Tracking
When the order is shipped, you will receive an email with the tracking number and a link to check the shipment status.
To ensure delivery goes smoothly, please provide an address where someone will be present during business hours.
If the address provided is incorrect or incomplete and the package cannot be delivered, we will contact you.
If the package arrives damaged
The risk of transport is ours until you receive the product (Article 66 ter of the TRLGDCU). You do not assume any loss that occurs during shipping.
To resolve it quickly:
- If the packaging shows visible damage, indicate it on the carrier's delivery note when signing.
- Take photographs of the package and the product.
- Write to us at info@getpasovia.com with your order number and the photos.
We will send you a new unit or provide a refund, as you prefer. You do not lose any rights even if you accepted the package without checking it at the time.
Returns and Withdrawal
You have 14 calendar days from receipt to withdraw without justifying your decision.
How to do it: write to us at info@getpasovia.com indicating your order number. We will send you instructions.
Deadline to return the product: 14 calendar days from your notification.
Cost of the return: the direct costs of the return are borne by you (Article 108.1 of the TRLGDCU).
Exception: if the product arrives defective, damaged, or does not correspond to what you ordered, the return is free and we cover all expenses.
Refund: within a maximum of 14 calendar days from when we receive your communication, using the same payment method you used. We may withhold it until we receive the product or until you provide proof of shipment.
This is independent of the 3-year legal guarantee for lack of conformity, explained in our General Conditions.
Defective Product
Write to us at info@getpasovia.com with your order number, a description of the problem, and photographs. We will take care of the repair, replacement, or refund at no cost to you.
Contact
Emrerdemnet LTD 4 Raven Road, Unit 1C3-1244, London, United Kingdom, E18 1HB info@getpasovia.com
Service provided in Spanish.